Thank you for shopping at Flohaan! We value your satisfaction and want to ensure that your experience with us is nothing short of exceptional. This Refund and Returns Policy outlines the terms and conditions for refund and return requests for both B2B corporate products and B2C luxury products, as well as customized products.

1. Eligibility:

 RETURN AND REFUND POLICY

1.2. Timeframe: Refund and return requests must be made within 7 days of receiving the product. After this period, we cannot accept returns or process refunds.

   1.3. Condition of the Item: Returned items must be unused, in their original packaging, and in the same condition as when received. Any item that is damaged, used, or not in its original packaging may not be eligible for a refund or return.

   1.4. Refund Process: Once we receive and inspect the returned item, we will notify you of the status of your refund. If approved, the refund will be processed within 7 business days and will be issued to the original payment method.

SHIPPING POLICY

– Shipping and handling charges are non-refundable unless the return is due to a manufacturing defect or an error on our part. Shipping may take 6-7 business days.

– Flohaan reserves the right to reject refund or return requests that do not meet the specified criteria mentioned above.

– In case of a refund, it may

 take additional time for the refunded amount to reflect in your account, depending on your payment provider.

If you have any questions or require further assistance regarding our refund and returns policy, please contact our customer support team, who will be happy to assist you.

Last updated: 26 May 2023

Note: This Refund and Returns Policy is subject to change without prior notice. Please refer to the most recent version available on our website.